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FlexSim HC: Tips & Techniques Various "How-To" topics are addressed with a paper and supporting model

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Old 11-14-2013
Lou Keller Lou Keller is offline
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Default Hospital Call Center Model

This paper and accompanying model address a common modeling situation involving a Hospital Call center that takes calls from ambulances, physicians requesting consultations, and admission bed requests. All the manager wants to know is how many operators should be on duty in order to guarantee that incoming calls experience no more than a 5% refusal rate. In other words, that an arriving call would be answered right away at least 95% of the time. As simple as the problem may seem, it's really not. In fact, there are both simulation and queuing theory solutions that should be considered. This paper addresses both!
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File Type: fsm HospitalCallCenter.fsm (591.9 KB, 131 views)
File Type: doc Call Center queuing theory and Simulation solutions.doc (3.30 MB, 177 views)
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ambulance, communication, hospital, queuing, simulation

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