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  #1  
Old 06-02-2015
Cindy Azuero
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Default exception: Could not write html file (User Manual)

Hi,

When I try to open the user manual it returns the following exception

exception: Could not write html file

and the window that I show in the photo.

Do you know how can I solve it?
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  #2  
Old 06-02-2015
Jason Lightfoot Jason Lightfoot is offline
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Check you have write folder permissions on %ProgramData%\Flexsim\FlexSim7\help

Last edited by Jason Lightfoot; 06-08-2015 at 07:31 AM. Reason: Corrected to help directory
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  #3  
Old 06-05-2015
Cindy Azuero
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I checked it and the folder did not have permissions for modify and write. I changed them, but the problem is still happening.

On the other side, I find out that if I run the software as the administrator, the problem ends.

So, what is missing in my process when I try to change the permissions of the folder?
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  #4  
Old 06-08-2015
Jason Lightfoot Jason Lightfoot is offline
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Sorry - it should be the help directory so

%ProgramData%\Flexsim\FlexSim7\help

Also for those whose FlexSim productid.txt has a different value on the first line (default is FlexSim7 in the current version) - you'll need permission on the following folder:

%ProgramData%\Flexsim\<ProductID>\help
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  #5  
Old 06-16-2015
Cindy Azuero
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I've the permissions for Modify and Write on C:\Program Files\FlexSim7.5\Help and the problem is still there.
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  #6  
Old 06-16-2015
Jason Lightfoot Jason Lightfoot is offline
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It's the %programdata% folder and that means your help folder is going to be in C:/ProgramData/FlexSim/FlexSim7

If you can't see ProgramData it my be hidden based on the folder options setting, but you can just paste %ProgramData%\Flexsim\FlexSim7\ into a "run" window (windows key +'R'), hit Ok or Enter and it will open the correct folder, ready for you to check/set permissions.
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  #7  
Old 06-16-2015
Cindy Azuero
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Ohh sorry, I did not see the difference. I done what you say and it works. Thank you very much.
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